Employee empowerment systems in the I.T. Sector

EXECUTIVE SUMMARY

As a part of course curriculum of degree of Business Administration at Bangalore University, I am required to under take a research project at the end of 4th semester. It enables me to know the realities of the business and application of theoretical knowledge in practically. In fact the purpose of the training is to create the managers with great adaptability and who can provide creative solutions to the organization they work with, it helps the student to become a complete manager for the industry. This project is the effort of mine for the fulfillment of the same.

Over the past several decades, the traditional superior-subordinate model for management has given way to more democratic approaches, where decisionmaking is shared. A core concept for most of these new approaches to management is empowerment.

The process of giving an employee sizable control over the processes, environment, and/or products that are affiliated with his or her respective employment. Empowerment is the process of supporting and encouraging the employees to fully utilize their skills, abilities and creativity to accept ownership and accountability for their job/project. Empowerment includes supervisors and employees working together to establish clear goals and expectations within agreed-upon boundaries.

How can new IT managers use employee empowerment to improve team performance and enhance their own success within an organization?   This project aims to study the various Employee Empowerment systems in the corporate context and also tries to assess the managers’ as well as the subordinates’ views on empowerment.  The study identifies the various employee empowerment systems implemented in IT organizations. The various prerequisites for employee empowerment as well as the benefits if empowerment is implemented effectively are also discussed.

A survey is therefore done to collect the required information. The type of research chosen is quantitative in nature. Structured questionnaire has been prepared and discussed personally with the respondents. Secondary data is obtained through books, journals, websites Statistical tools like percentage analysis, charts and graphs are used for the analysis of the response obtained. The study is limited to Bangalore city only. Analysis is done assuming that the responses given are true and correct.

The sample size is restricted to 100 employees of 2 organizations. The respondents selected are mainly from the middle level managers having about 10 years of experience and software engineers with 1-6 years of experience in their domain respectively. Percentage analysis is used to analyze the response.

Findings of the research are listed below:-

Employee empowerment systems have been effectively and successfully implemented in the organizations surveyed.

  • Employees actively participate in the decision making processes of their organization.
  • Sufficient amount of quality training is provided to the employees in organizations implementing empowerment.
  • Rewards and recognition systems are in place and risk taking is encouraged on the part of employees.
  • Most of the employees prefer empowerment and believe that empowerment motivates the employees to perform better, creates a sense of responsibility amongst the employees, helps to provide better customer service, helps in bringing out new ideas and hence would do good for an organization.

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